This Refund Policy outlines the procedures and criteria for processing refund requests for our white-label INR payment gateway services.
- refunds are processed only for valid transactions
- merchants are responsible for initiating refunds
- processing time depends on banking partners
- transaction fees may be non-refundable
- fraudulent claims will not be entertained
Refund process
Refunds must be initiated by the merchant from the dashboard or API. Once initiated, the amount is processed through banking channels and credited back to the original payment method.
initiate request
processing time
amount credited
Refund Conditions
Refund eligibility depends on transaction status, merchant approval, and compliance with platform policies.
- only successful transactions are eligible
- refunds must be initiated within allowed time
- duplicate or failed transactions may be auto-reversed
- disputes must follow proper resolution process
Cancellation policy
Transactions once processed cannot be canceled instantly. Cancellation requests must be handled as refunds based on eligibility.
- instant cancellation not supported
- refund required for completed payments
- merchant approval required
- processing time depends on bank
Refund FAQs
Refund eligibility depends on transaction status, merchant approval, and compliance with platform policies.
Refunds typically take 3–7 working days depending on the bank.
Transaction fees are generally non-refundable unless specified.
Refunds must be initiated by the merchant via dashboard or API.
Failed refunds are retried or credited back to the merchant account.